Refund policy

Refund & Replacement Policy (Print-on-Demand)

Effective Date: 12/31/2026

1. No returns/exchanges for change of mind

Most items are made to order. For that reason, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong size, or preference-based reasons (e.g., you changed your mind). Please review the size chart carefully before ordering.

2. Damaged, defective, misprinted, or wrong item — we fix it

If your order arrives damaged, defective, misprinted, or you received the wrong item, we will offer a free replacement/reprint or a full refund. You do not need to return the item.

To request a remedy, contact us within 30 days of delivery with: (a) your order number, and (b) clear photos showing the issue.

3. Lost packages / delivery issues

If tracking shows your package is lost in transit or never delivered, contact us within 30 days of the estimated delivery date. We will investigate and may reship or refund depending on carrier and fulfillment partner findings.

4. Incorrect address / returned to sender

If a package is returned due to an incorrect or incomplete address provided at checkout, we may offer reshipment (additional shipping charges may apply). If reshipment is not possible, we may issue a partial refund minus shipping/production costs where permitted.

5. How to contact us

Email: contact.onlyonce@gmail.com  |  Subject: “Order Issue – [Order #Number]”

 

Cancellation & Order Changes Policy

Because items are made to order, we can only cancel or change orders within [60 minutes] of purchase (or before production begins, whichever comes first). Contact contact.onlyonce@gmail.com immediately with your order number. If production has already started, we may be unable to cancel or modify the order.